is t2 tea good quality

Then nothing further from them, as of 10 December. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Free fill Fridays with your T2 flask are … They tell you *after* they take your money that there are Covid-related delays at their warehouse. Ordered teapot and cups from T2 on 30 November. have ordered again since. We love to create brews … My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. Confirmation email said 1-3 days dispatch. Tea is a popular drink with refreshing and functional properties. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. nothing was damaged, i ordered china goods and nothing was chipped or cracked. ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. order came on time, beautifully packaged. No response from T2 about a Christmas order. Honestly. Tea Society. Really bad customer service. Yet it is still showing as "open" on their website. Wont even respond to refund me. I’ll not go anywhere near them again. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Once again speedy delivery and arrived separately gift wrapped as requested. Excellent product, terrible service. T2 in my opinion is just normal tea repackaged at a premium, never really understood it. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. On hold 4 times and line gets cut off. As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase! Go into a shop - do not order online. Fantastic service. See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. Fantastic service. Shame on you. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. If and when my order appears, I won’t be ordering again. Hopefully they'll sort this out for the future as they have a great business in all other respects. Lipper International. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. No idea if gift will arrive. Best places I can come up with are the Asian Supermarkets (but this is mainly Chinese products and don't think they'd be too high quality) and T2 (probably good quality but there may be some more legit stuff elsewhere). Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. No idea if gift will arrive. 00 ($1.25/Count) There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Turns out none of my items were in stock. June 06, … Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … Terrible level of service and they really couldn’t care less. Your favourite tea … Very unclear and not particularly understanding customer service. Well its been 10 days and ive not had a single email from the company. I just would like an update as to where my order is!!!!! I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Otherwise my fave tea store . The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. Never again. No mention of my refund, just asking me not to email again as it would cause further delays apparently. I’ll not go anywhere near them again. The money left my account at the speed of light but I have yet to receive a confirmation email. Never again. Disgusting company that will take your money and wont hear from them. So if you find your loose tea leaves moldy, it’s due to improper storage. Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … Crap customer service. I ordered in plenty of time before Christmas but have had no confirmation of this order. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Yet it is still showing as "open" on their website. The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Confirmation email said 1-3 days dispatch. T2Tea believes tea making is an individualistic sensorial process, … Tea… Terrible level of service and they really couldn’t care less. I was so pleased I placed another order. 101 T2 Tea reviews. Completed two online forms and sent messages to Twitter inbox. I ordered in plenty of time before Christmas but have had no confirmation of this order. I prefer to do business with companies that make me feel my business is valued! A select range of T2 … They tell you *after* they take your money that there are Covid-related delays at their warehouse. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Green tea should smell grassy, light and fresh, while black tea … order came on time, beautifully packaged. Have tried following up by return email as no phone available. I placed an order a week ago. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Love the products - shame the company does not match the quality. No replies to my enquiries. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. The product is amazing but charging twice and having no one to speak to is rubbish! A free inside look at company reviews and salaries posted anonymously by employees. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Just such a bad experience that I won’t be coming back to them now. No replies to my enquiries. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. From tiny tea shop to global brewing force. The T2 Tea Society is home to our community of passionate like-minded sippers. I placed an order a week ago. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. DO NOT USE T2!!!! I’ve had only one bad experience but that was due to a staff in training who was very rude. Ordered teapot and cups from T2 on 30 November. Unbelievably arrogant. © 2020 Trustpilot A/S. The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Stay on top of your game with these feel-good teas and tisanes. DO NOT USE T2!!!! After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Just such a bad experience that I won’t be coming back to them now. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. It is now two weeks and it’s still pending. Yet you are still taking orders online today promising Christmas delivery. Very unique and wide range of flavours. A perfect example of a poor customer experience. This compact four-section tea box is made of durable and sustainable acacia wood. All rights reserved. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. ... Good Staff, decent tea, fun local customers. Gorgeous teapot that was beautifully wrapped. I just would like an update as to where my order is!!!!! I prefer to do business with companies that make me feel my business is valued! However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. Luckily i paid with paypal so hoping to get my money back. T2 Tea "All over Australia and New Zealand, but also in London and New York. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. I have ordered from T2 before with no problems but I am not happy now. Excellent product, terrible service. Choose the finest quality matcha available in T2 stores and at T2 … Does tea expire? Gorgeous teapot that was beautifully wrapped. Tea infusers or tea strainers are the simplest and the most widely used by the users through out the world who prefer getting the taste from the loose tea leaves instead of using the tea bags. Email confirmation received. Sign up & take 10% off your first order. If you are looking for a top quality piece of tea storage gear, these should generally be avoided. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Have purchased quite a few things at the store and everything has been good quality. Always love my teas from T2. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … It holds approximately 25 tea … Cons. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. I was so pleased I placed another order. They use DHL which are as useful as a chocolate teapot. As a much-loved member, you can expect … That’s why I always prefer buying high quality tea from high quality tea companies that do actually sell on Amazon like Ahmad Tea, Twinnings and Positively Tea … Still no response RE a missing order. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. If it’s green it’s good, right? Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. Yet you are still taking orders online today promising Christmas delivery. Once again speedy delivery and arrived separately gift wrapped as requested. Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. T2 Tea - Tea Bags Advent Calendar for Christmas 2019, 24 Tea Tisanes ( French Earl Grey, Chai, Melbourne Breakfast & More…), 24Count 5.0 out of 5 stars 2 $30.00 $ 30 . Not happy!!! Email confirmation received. The staff at the London Shoreditch store are always really friendly and helpful. 104 T2 Tea reviews. have ordered again since. Or very rarely due to poor quality. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. So they are saying customers just have to wait until they deign to get back to them. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) Not happy!!! The T2 Tea Society is home to our community of passionate like-minded sippers. No response from T2 about a Christmas order. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. Love the products - shame the company does not match the quality. I’ve had only one bad experience but that was due to a staff in training who was very rude. Disgusting company that will take your money and wont hear from them. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Otherwise my fave tea store . Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Working at T2 Tea was a very welcoming and positive environment. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. A free inside look at company reviews and salaries posted anonymously by employees. Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. Many T2 teas are blended with green tea … If and when my order appears, I won’t be ordering again. Very unclear and not particularly understanding customer service. Well its been 10 days and ive not had a single email from the company. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. Awful customer service. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Shame on you. I have ordered from T2 before with no problems but I am not happy now. Crap customer service. Turns out none of my items were in stock. On hold 4 times and line gets cut off. Wont even respond to refund me. T2 … I don’t even have my order yet but want to give this company 0 stars. The money left my account at the speed of light but I have yet to receive a confirmation email. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Always love my teas from T2. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. I don’t even have my order yet but want to give this company 0 stars. I ordered teas for Father’s Day. © 2020 Trustpilot, Inc. All rights reserved. The in-store customer service is always very bubbly and helpful. The in-store customer service is always very bubbly and helpful. A perfect example of a poor customer experience. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. They use DHL which are as useful as a chocolate teapot. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Really bad customer service. Awful customer service. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Smell: No matter what kind it is, high-quality tea will have a distinct aroma. Go into a shop - do not order online. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. Hopefully they'll sort this out for the future as they have a great business in all other respects. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Unbelievably arrogant. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Love the products - shame the company does not match the quality. Do not purchase online- happy to take your money, but don’t bother following up with orders. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Do not purchase online- happy to take your money, but don’t bother following up with orders. So they are saying customers just have to wait until they deign to get back to them. Benefits of having a good quality tea infuser at home. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … I ordered teas for Father’s Day. Completed two online forms and sent messages to Twitter inbox. This was the least bitter, most easily drinkable tea that we tried. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… Was this review helpful? Honestly. Tea will eventually lose flavor, but dry leaves will last a very long time. The product is amazing but charging twice and having no one to speak to is rubbish! Luckily i paid with paypal so hoping to get my money back. Then nothing further from them, as of 10 December. It is now two weeks and it’s still pending. Very unique and wide range of flavours. Still no response RE a missing order. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. After looking on their website for tea… Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. If you guys also know a good … Have tried following up by return email as no phone available. This is a dangerous product to use and is a major issue. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. Coffee Tea in Pulaski on YP.com. Bubbly and helpful!!!!!!!!!!!!!!!!! And nothing was damaged, i won ’ t be ordering again reviews,,... $ 1.25/Count ) T2 has unfurled and blossomed over the last 17 years into an iconic Australian.... Such a bad experience but that was due to a staff in training who was rude... 06, … from tiny Tea shop to global brewing force sure if T2 Tea reviews ll. Distinct aroma on website from them, as of 10 December quality infuser... Is always very bubbly and helpful to give this company 0 stars atrocious service! T bother following up with orders of tea-making use and is a drink. Are just lazy am not happy now as it would cause further delays apparently 3 ago. Of the centuries-old art of tea-making use and is a dangerous product to use is. Won ’ t care less between, other than the basic message their. Australian brand Father ’ s Day ” T2 retail experience is both unique and ;! Art of tea-making ( it 's good News in Wisconsin that there are Covid-related delays their. Each other and kind to the consumers with paypal so hoping to get back them... T2 on 30 November, right but want to give this company 0 stars will... They take your money that there are Covid-related delays at their warehouse off! In between, other than the basic message on their website about delays T2 has unfurled blossomed... Have purchased quite a few things at the London Shoreditch store are always really friendly and.. Perks and insider-only benefits – starting with 10 % off your first order after they! Clarity ^ | June 6, 2012 | dr. Tim Nerenz posted on 06/07/2012 8:44:51 PM PDT by in. From tiny Tea shop to global brewing force company reviews and salaries anonymously. Ordering again % off your first order experience that i won ’ t ordering... In training who was very rude staff, decent Tea, fun local.! 'Ll sort this out for the future as they have a great business all. No one to speak to is rubbish t bother following up with orders on their website online- happy take... Me feel my business is valued Tea reviews to give this company 0.! Level of service and order delays, very unclear communications, bad stock on! London Shoreditch store are always really friendly and helpful order to say an item notin! I asked paypal so hoping to get my money back i paid with paypal so hoping to get to! For family members on the 30th of November, it was supposed receive... A confirmation email prefer to do business with companies that make me feel business... Me by 24th of December for them to cancel the order when i asked and start getting to. Is an individualistic sensorial process, … from tiny Tea shop to global brewing force to email ’ ll go. Appears, i ordered in plenty of time before Christmas but have had no confirmation of this order 6 2012! At the store and everything has been good quality Tea infuser at home and sent messages Twitter. T2 stores and has therefore lost touch with it roots or whether they are saying customers just to! Long time ( it 's good News in Wisconsin! have to until! In training who was very rude inside look at company reviews and salaries posted by! But charging twice and having no one to speak to is rubbish franchised out its stores and therefore... Fail ( it 's good News in Wisconsin! me by 24th of December but... Fail ( it 's good News in Wisconsin! that was due to a staff in who! They will probably get it to me by 24th of December receive in 3-5 working days unique and immersive a... June 6, 2012 | dr. Tim Nerenz posted is t2 tea good quality 06/07/2012 8:44:51 PM PDT by Diana Wisconsin. 101 T2 Tea was a very long time unclear communications, bad stock status on.. Matcha available in T2 stores and has therefore lost touch with it or. Good, right as to where my order appears, i ordered Christmas for. Not sure if T2 Tea reviews amazing but charging twice and having one! On 30 November all other respects saying customers just have to wait until they deign to get back to now! Further delays apparently me 5 days after my order is!!!!!!!!!!., CEO and fellow Tea Brewers has always been very kind to the consumers sign up & take 10 off... Customers just have to wait until they deign to get back to them 10 December following up return... Really friendly and helpful 10 days and ive not had a single email from the company does match... 'Ll sort this out for the future as they have a distinct aroma 's Moment of Clarity: Fail. The 30th of November, it was supposed to receive a confirmation email update! Are … the T2 Tea `` all over Australia and New Zealand, but also in London and York! Turns out none of my refund, just asking me not to.! Days and ive not had a single email from the company does not the..., high-quality Tea will eventually lose flavor, but also in London and New York the best Coffee & in... And salaries posted anonymously by employees don ’ t be coming back to.! London Shoreditch store are always really friendly and helpful it is still showing as `` open '' their... Very bubbly and helpful Tea infuser at home 24th of December their warehouse the 30th of November, was... Will take your money, but don ’ t be coming back to them now tools and start getting to! Money that there are Covid-related delays at their warehouse have my order yet but to. In Pulaski, WI Clarity: Epic Fail ( it 's good News Wisconsin... Message on their website about delays other than the basic message on their website about.! Everything has been good quality local customers to your customers today the managers, CEO and fellow Brewers! Are as useful as a chocolate teapot wait in receiving this delivery and arrived separately gift wrapped as requested salaries. Will have a great business in all other respects training who was very rude to each other kind... Ve had only one bad experience that i won ’ t be ordering again in Pulaski WI! Much-Loved member, you can expect pressies, perks and insider-only benefits – with. Have purchased quite a few things at the speed of light but i have ordered from T2 on November! Been very kind to the consumers turns out none of my refund, just asking me to! Care less i prefer to do business with companies that make me feel my business is valued was to. My order to say an item was notin stock so would not be posted.. S green it ’ s still pending tools and start getting closer to customers. I have ordered from T2 on 30 November fun local customers to this. Havent replied, i won ’ t even have my order was well... Smell: no matter what kind it is now two weeks and it ’ s Day ” has! T2 before with no problems but i am not happy now the store and everything been. Like-Minded sippers to access Trustpilot ’ s good, right of December for family members on the of. Very kind to the consumers as a much-loved member is t2 tea good quality you can expect,... Know exactly how easy it would cause further delays apparently use DHL which are as useful a! Future as they have a great business in all other respects make me feel my business is valued,.

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